Refund policy

At BOATCAL, every decal is custom-printed and made to order specifically for you. Because of this, we are unable to accept returns or exchanges on personalized or custom items.

Damaged or Defective Items If your order arrives damaged, defective, or with a print error on our part, please contact us within 7 days of delivery at boatcaldesign@gmail.com  Include your order number and photos of the issue. We will remake and reship your order at no charge.

Order Cancellations Orders may be cancelled within 24 hours of purchase, before production begins. Once your order has entered production, it cannot be cancelled or modified.

Wrong Item or Address Please double-check your shipping address and any customization details before submitting your order. We are not responsible for errors in customer-submitted information. If you provided incorrect details, contact us immediately — we will do our best to assist, but changes are not guaranteed once production has started.

Questions? Email us at boatcaldesign@gmail.com and we'll make it right.